{"id":349,"date":"2025-08-31T18:21:21","date_gmt":"2025-08-31T18:21:21","guid":{"rendered":"https:\/\/new.sitepro.com.ar\/?page_id=349"},"modified":"2026-07-21T18:00:56","modified_gmt":"2026-07-21T18:00:56","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/sitepro.com.ar\/web\/preguntas-frecuentes\/","title":{"rendered":"Gu\u00eda de Preguntas Frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"349\" class=\"elementor elementor-349\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e03edc animated-slow e-flex e-con-boxed elementor-invisible e-con e-child\" data-id=\"1e03edc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-02bb4e5 e-con-full e-flex e-con e-child\" data-id=\"02bb4e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c162b3b elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget elementor-widget-divider\" data-id=\"c162b3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tSoporte tecnico\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d248f42 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"d248f42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Gu\u00eda de preguntas frecuentes sobre SafeNet eToken 5110+ FIPS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ccb289 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5ccb289\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En caso de requerir soporte t\u00e9cnico o necesitar informaci\u00f3n adicional, no dude en contactar con nuestro equipo en el horario de atenci\u00f3n al cliente que se encuentra disponible de<strong> lunes a viernes de 09:00\u201316:00.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed5bcac elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"ed5bcac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#step\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver FAQs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c91ea elementor-widget elementor-widget-image\" data-id=\"e2c91ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"314\" src=\"https:\/\/sitepro.com.ar\/web\/wp-content\/uploads\/2025\/08\/5110-etoken.avif\" class=\"attachment-large size-large wp-image-264\" alt=\"\" srcset=\"https:\/\/sitepro.com.ar\/web\/wp-content\/uploads\/2025\/08\/5110-etoken.avif 600w, https:\/\/sitepro.com.ar\/web\/wp-content\/uploads\/2025\/08\/5110-etoken-300x157.avif 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ebf044 animated-slow e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"5ebf044\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a9b9b9d e-con-full e-flex e-con e-child\" data-id=\"a9b9b9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f118800 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget elementor-widget-divider\" data-id=\"f118800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tFAQs\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-151c889 elementor-widget elementor-widget-heading\" data-id=\"151c889\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af61d49 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"af61d49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a8119d0de76d\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-af61d49\">\n                        <a href=\"#collapse-2a6ff126a8119d0de76d\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-2a6ff126a8119d0de76d\" aria-expanded=\"true\" aria-controls=\"Collapse-2a6ff126a8119d0de76d\">\n                            \n                            <span class=\"ekit-accordion-title\">\u00bfCu\u00e1l es la contrase\u00f1a del eToken?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-2a6ff126a8119d0de76d\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-af61d49\" data-parent=\"#accordion-6a8119d0de76d\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>La primera vez que se conecte el eToken, se deber\u00e1 modificar la contrase\u00f1a de fabrica que por defecto es \"<strong>1234567890<\/strong>\". Si usted ya tramito un certificado con el eToken, esa contrase\u00f1a ya habr\u00e1 sido cambiada.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-af61d49\">\n                        <a href=\"#collapse-0bfdc326a8119d0de76d\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0bfdc326a8119d0de76d\" aria-expanded=\"false\" aria-controls=\"Collapse-0bfdc326a8119d0de76d\">\n                            \n                            <span class=\"ekit-accordion-title\">Contrase\u00f1a incorrecta | No recuerdo mi contrase\u00f1a.<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0bfdc326a8119d0de76d\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-af61d49\" data-parent=\"#accordion-6a8119d0de76d\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Cuando se ingresa la contrase\u00f1a del eToken de manera incorrecta, se nos descontar\u00e1 un intento de los 15 disponibles. El controlador nos avisar\u00e1 cuantos intentos restantes nos quedan antes de que se bloquee el dispositivo. En caso de agotar los intentos, se deber\u00e1 <a href=\"https:\/\/sitepro.com.ar\/web\/preguntas-frecuentes\/inicializar-safenet-etoken-5110-fips\/\">formatear el etoken<\/a> ya que no se podr\u00e1 acceder al certificado.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-af61d49\">\n                        <a href=\"#collapse-bf937736a8119d0de76d\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bf937736a8119d0de76d\" aria-expanded=\"false\" aria-controls=\"Collapse-bf937736a8119d0de76d\">\n                            \n                            <span class=\"ekit-accordion-title\">Se bloque\u00f3 mi token, \u00bfqu\u00e9 puedo hacer?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bf937736a8119d0de76d\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-af61d49\" data-parent=\"#accordion-6a8119d0de76d\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Se deber\u00e1 <a href=\"https:\/\/sitepro.com.ar\/web\/preguntas-frecuentes\/inicializar-safenet-etoken-5110-fips\/\">Formatear el etoken<\/a> ya que no se podr\u00e1 acceder al certificado.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-af61d49\">\n                        <a href=\"#collapse-eb722ab6a8119d0de76d\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-eb722ab6a8119d0de76d\" aria-expanded=\"false\" aria-controls=\"Collapse-eb722ab6a8119d0de76d\">\n                            \n                            <span class=\"ekit-accordion-title\">Mi PC no reconoce cuando conecto mi eToken<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-eb722ab6a8119d0de76d\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-af61d49\" data-parent=\"#accordion-6a8119d0de76d\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Puede verificar las siguientes opciones y de no lograr resolver el inconveniente deber\u00e1 solicitar soporte t\u00e9cnico comunic\u00e1ndose telef\u00f3nicamente al (+54 11) 3220-0600 o enviar un correo electr\u00f3nico a soporte_tecnico@sitepro.com.ar<\/p><ul><li>Verifique si ha instalado correctamente el controlador (driver).<\/li><li>Si es una computadora de escritorio, conectar el eToken en un puerto USB posterior.<\/li><li>Instalar la \u00faltima versi\u00f3n del controlador disponible: SAC 10.8.<\/li><li>Ver qu\u00e9 modelo de token posee.\u00a0soporte_tecnico@sitepro.com.ar<\/li><\/ul>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-af61d49\">\n                        <a href=\"#collapse-b2f551c6a8119d0de76d\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b2f551c6a8119d0de76d\" aria-expanded=\"false\" aria-controls=\"Collapse-b2f551c6a8119d0de76d\">\n                            \n                            <span class=\"ekit-accordion-title\">\t\u00bfExiste un controlador para Android o Iphone?\ufeff\t<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b2f551c6a8119d0de76d\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-af61d49\" data-parent=\"#accordion-6a8119d0de76d\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Actualmente no hay disponible controlador para poder utilizar el eToken en Android o Iphone.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-af61d49\">\n                        <a href=\"#collapse-74e4b856a8119d0de76d\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-74e4b856a8119d0de76d\" aria-expanded=\"false\" aria-controls=\"Collapse-74e4b856a8119d0de76d\">\n                            \n                            <span class=\"ekit-accordion-title\">\u00bfPuedo usar el eToken en otras computadoras?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-74e4b856a8119d0de76d\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-af61d49\" data-parent=\"#accordion-6a8119d0de76d\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Si, siempre que se instale el controlador SafeNet Authentication Client en cada computadora que necesite.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-af61d49\">\n                        <a href=\"#collapse-8191f486a8119d0de76d\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8191f486a8119d0de76d\" aria-expanded=\"false\" aria-controls=\"Collapse-8191f486a8119d0de76d\">\n                            \n                            <span class=\"ekit-accordion-title\">\u00bfC\u00f3mo debo renovar mi certificado digital? | \u00bfC\u00f3mo debo firmar digitalmente?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8191f486a8119d0de76d\" class=\" collapse\" aria-labelledby=\"primaryHeading-6-af61d49\" data-parent=\"#accordion-6a8119d0de76d\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>El proceso de renovaci\u00f3n de su certificado y proceso de firma digital depende exclusivamente de su organismo certificante, el mismo deber\u00e1 proporcionarle dicha informaci\u00f3n.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-af61d49\">\n                        <a href=\"#collapse-98ffcad6a8119d0de76d\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-98ffcad6a8119d0de76d\" aria-expanded=\"false\" aria-controls=\"Collapse-98ffcad6a8119d0de76d\">\n                            \n                            <span class=\"ekit-accordion-title\">\u00bfDebo mantener el token conectado de forma permanente?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-98ffcad6a8119d0de76d\" class=\" collapse\" aria-labelledby=\"primaryHeading-7-af61d49\" data-parent=\"#accordion-6a8119d0de76d\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Recomendamos conectar el eToken al momento de hacer uso de su certificado digital. Es importante no desconectar el eToken durante una operaci\u00f3n en curso.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-8-af61d49\">\n                        <a href=\"#collapse-3c2b7846a8119d0de76d\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3c2b7846a8119d0de76d\" aria-expanded=\"false\" aria-controls=\"Collapse-3c2b7846a8119d0de76d\">\n                            \n                            <span class=\"ekit-accordion-title\">\u00bfCual es el n\u00famero de serie de mi eToken?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3c2b7846a8119d0de76d\" class=\" collapse\" aria-labelledby=\"primaryHeading-8-af61d49\" data-parent=\"#accordion-6a8119d0de76d\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>El n\u00famero de serie del etoken se encuentra en la parte posterior del dispositivo, deber\u00e1 retirar el sticker de Sitepro para poder visualizarlo.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-9-af61d49\">\n                        <a href=\"#collapse-c6559d66a8119d0de76d\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c6559d66a8119d0de76d\" aria-expanded=\"false\" aria-controls=\"Collapse-c6559d66a8119d0de76d\">\n                            \n                            <span class=\"ekit-accordion-title\">Garant\u00eda del dispositivo<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c6559d66a8119d0de76d\" class=\" collapse\" aria-labelledby=\"primaryHeading-9-af61d49\" data-parent=\"#accordion-6a8119d0de76d\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Para conocer los t\u00e9rminos de la garant\u00eda ingresar al siguiente enlace: <a href=\"https:\/\/sitepro.com.ar\/descargas\/Folletos\/Garantia_eToken.pdf\" target=\"_blank\" rel=\"noopener\">Garant\u00eda del eToken.<\/a><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-10-af61d49\">\n                        <a href=\"#collapse-b3188526a8119d0de76d\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b3188526a8119d0de76d\" aria-expanded=\"false\" aria-controls=\"Collapse-b3188526a8119d0de76d\">\n                            \n                            <span class=\"ekit-accordion-title\">AnyDesk<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b3188526a8119d0de76d\" class=\" collapse\" aria-labelledby=\"primaryHeading-10-af61d49\" data-parent=\"#accordion-6a8119d0de76d\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><a href=\"https:\/\/anydesk.com\/es\/downloads\/thank-you?dv=win_exe\">Descargar AnyDesk para Windows.<\/a><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Soporte tecnico Gu\u00eda de preguntas frecuentes sobre SafeNet eToken 5110+ FIPS En caso de requerir soporte t\u00e9cnico o necesitar informaci\u00f3n adicional, no dude en contactar con nuestro equipo en el horario de atenci\u00f3n al cliente que se encuentra disponible de lunes a viernes de 09:00\u201316:00. Ver FAQs FAQs Preguntas frecuentes \u00bfCu\u00e1l es la contrase\u00f1a del [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-349","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gu\u00eda de Preguntas Frecuentes - SITEPRO SA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sitepro.com.ar\/web\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gu\u00eda de Preguntas Frecuentes - SITEPRO SA\" \/>\n<meta property=\"og:description\" content=\"Soporte tecnico Gu\u00eda de preguntas frecuentes sobre SafeNet eToken 5110+ FIPS En caso de requerir soporte t\u00e9cnico o necesitar informaci\u00f3n adicional, no dude en contactar con nuestro equipo en el horario de atenci\u00f3n al cliente que se encuentra disponible de lunes a viernes de 09:00\u201316:00. 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